The access to the customer and tech support that a web hosting company provides can tell you a lot for the services that they offer as well. In case you're allowed to use only e-mails or tickets, you have most probably discovered a reseller and not the web hosting supplier. When this is the case, you'll have to wait for a few days so as to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to contact the true web hosting company for further assistance. When the supplier offers different options for communication with short response time that are available at any time, they are almost certainly the top provider, not a reseller. Therefore you'll reap the benefits of timely assistance and top-notch support as they will have instant access to the servers where your account will be created. No matter what the issue - technical or sales, it is always better to be able to get in touch with your web hosting company directly by using your favourite method of communication.

24/7 Customer Support in Web Hosting

We acknowledge the importance of getting assistance without delay, so our web hosting services feature 24/7 technical support as well as several ways of communication. If you do not have an account yet, you can easily call us or take advantage of our live chat and speak with a live representative, to find out about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up obtaining a service which you cannot use effectively. If you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of providers on the market, we respond to all tickets within one hour, so you will not need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you can reap the benefits of our 24/7 support services even on official holidays. All your sites will be available constantly and so will we. With many different communication options, you're able to pick the best way to get in touch with us and inquire about our services in case you do not have an account yet, or request assistance in case you're already one of our customers. You will be able to phone us, start a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour answer time warranty, even though it hardly ever takes more than 20 mins to get assistance no matter the complexity of the issue. Using our customer and technical support services, we are available for you every time you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

If you acquire a VPS server from us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the U.S.A., the UK and Australia plus a live chat service. If you're an active customer and you need assistance with some technical issue that requires more time to investigate or resolve, you will be able to open a ticket through your billing account or you'll be able to send an email and we'll handle the issue and send you an answer within the hour. The response time is guaranteed 24/7, including holidays and weekends, yet for many problems it takes a maximum of 30 minutes to receive support. Our support service covers the VPS plus all pre-installed software it comes with, so if you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server through our company, you are able to get in touch with us anytime using various channels and the maximum time that you will need to wait for a reply is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a weekend or a holiday and we will support you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a support ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any general questions or you'd like to find out about our website hosting services before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in different countries around the world. In case you're looking for support for third-party software that you are unable to install or manage efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.