A ticketing system is the most widespread medium of communication that hosting companies offer to their customers. It is usually part of the billing account and is the most efficient way to fix a problem that requires a certain period of time to examine or that has to be forwarded to a system administrator. Thus, all comments provided by either party will be stored in the exact same location in the event that someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which suggests that you will have to sign in and out of at least 2 accounts in order to complete a specific procedure or to get in touch with the hosting company’s support team. If you’d like to administer a handful of domains and each one is hosted in a separate account, you’ll need to use even more accounts at the same time. It may also take a substantial length of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst you are browsing your files or editing different settings. The ticketing system is being monitored 24-7-365 by our customer support staff members and the ticket response time is maximum sixty minutes, but it rarely takes more than twenty minutes to obtain assistance. In stark contrast to some other web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and request info regarding any billing or technical issue. Moreover, you can see a selection of help articles, which will help you handle the most commonly experienced challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which means that you will not require a separate support platform to touch base with our help desk support team – you can do it on the spot as soon as you face a predicament. Opening a new ticket requires a couple of clicks of the mouse and tracking down an older one is just as simple. With our clever search filter, you can swiftly find any ticket that you’ve already submitted. You can send a ticket at any time since our support staff representatives are available 24/7 and reply in less than 60 minutes, even though it rarely takes this much to obtain help. With the Hepsia Control Panel, you’ll have everything in one single place and you can just forget about the need to sign in and out of two or more platforms to solve a simple issue.