If you are a website owner, a problem may always emerge and it does not necessarily have to be related to the web hosting service. For example, something could go wrong when you bring a web-based app up to date or some crucial data could be modified or erased mistakenly. Regardless of what the essence of the problem is, you will have to touch base with the client care team and request them to recover a backup or to help you resolve the problem that you’re encountering. How quickly they’ll do this will determine the length of time that your sites will be inaccessible. For given websites such as community portals or e-commerce portals, an extended downtime period can often mean lost customers and money. With that being said, it’s of paramount importance that you use the services of a hosting company that offers not only a good help desk service, but also a prompt one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can forget about waiting around for hours, or even a whole day, to get an answer to an e-mail or a tech support ticket. No matter when you touch base with us, we will get back to you within sixty minutes max with any pre-sales or technical questions you may have. In fact, our real response time almost never surpasses twenty-thirty minutes. As we are at your service 365 days a year, you’ll always receive help in a timely fashion and we know exactly how crucial that is in the Internet era. Soon after you contact us, we will answer your inquiries. If you bump into any technical issue, we’ll take care of it instead of you, or we’ll give you all the necessary information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we realize exactly how vital it is to obtain swift help, we promise that you’ll never have to wait around for more than 1 hour to get a reply to any support ticket that you send via your semi-dedicated server Control Panel. As a matter of fact, you will seldom need to wait around for more than twenty to thirty minutes and this is valid for any question regardless of its nature – billing, technical or general. Also, our client and tech support staff is available day and night, which suggests that even if you send a ticket during holidays, you will invariably obtain a blazing-fast response, which will include the answer to an inquiry, the solution to a predicament or the info required to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you will never need to waste a whole day hanging around waiting for an answer like you would with a lot of other providers.