In case you have ever had a web hosting account in the past or you've dealt with any kind of online service, you are probably aware from your personal experience that for a lot of things it is better to speak with a live person on the telephone instead of exchange support tickets or e-mail messages. In order to find out more about a specific service before you decide to purchase it or if something small-scale has to be made, for example, it is really easier and faster to get it done live. When you're given the option to talk with representatives over the phone, it's also very likely that you're using the services of a real website hosting provider, not just a reseller. The level of support that you can get on the phone may differ between different suppliers - from common issues to dedicated technical support. Generally the majority of suppliers offer pre-sales assistance and first level telephone support, while more complex tech matters are handled via electronic mail and / or tickets.

Phone Support in Web Hosting

If you choose to obtain one of our Linux web hosting service, you can connect with our customer support crew via phone for 14 hrs every day. We will help you choose the ideal plan for your sites since we are aware that it is better to discuss such matters with a live person. In case you already own an account, we will assist you with all your sales/billing questions and / or general matters, even with some tech matters which don't require a lot of time or escalation to an administrator since it'll be more appropriate to open a ticket for time-consuming issues so as to have the correspondence in one place. We have phone numbers in the US, the UK and Australia, so you are able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we offer include live phone support for 14 hours every day. If you're not sure which package will be appropriate for your web sites, you want to learn more about the package's specifications or you're looking for any other kind of info on our services, you'll be able to call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our support agents will help you. In case you currently have an account, you are able to contact us about sales and general issues, although we're usually able to help with a large number of technical issues as well. For strictly tech issues you will have to employ our in-built ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option if your problem can take extra time to be resolved or it has to be escalated to our system administrators.