Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • We provide a 1–hour response guarantee for each ticket or e–mail that you submit to our client care team. We’ll swiftly respond to all typical queries and forward right away the matter to our administrators in case further assistance is required. If you make use of our Managed Services package, we will carry out any of the included server administration tasks at a time that has been agreed upon in advance.

  • Top quality support service

  • A Top–Notch Help Desk Service

  • Our customer support staff will be at your disposal twenty–four–seven if you need help with our Web Control Panel or with any of the apps that we install on your behalf on the server. And if you need help tackling the day–to–day administration tasks on your dedicated hosting server, you can check out our Managed Services package, that includes data backup storage space, OS updates every week, troubleshooting and software installation procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated server comes with our free–of–cost Web Control Panel, which boasts a fully detailed knowledge base and a set of step–by–step video tutorials. Whenever you need assistance while working with the Web Control Panel, just press the Videos or Help buttons situated in the upper right corner.