Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Web Control Panel you can find a comprehensive Help section featuring plenty of instructional articles and commonly asked questions. They are contributed by our support team of skillful technicians. Simply type in your question and our intelligent system will show you the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • For those who want to find out how to deal with a regularly encountered issue by watching an instructional video, we’ve added a collection of video tutorials to our Web Control Panel. All the instructional videos are concise and simple to understand. They offer step–by–step presentations of different site administration procedures.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 help desk support service with a sixty–minute ticket response time guarantee. Our team of skilled tech support engineers will be at your disposal to respond to all the questions that you might possibly have. During non–busy periods, a response will be supplied within just twenty minutes.